Refund and Returns Policy

All Sales Are Final

All sales from Train Supply Company are final. We do not accept returns or exchanges simply because a customer changes their mind, no longer needs the item, or orders the wrong product.

Please review product descriptions, dimensions, photographs, and other information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact Train Supply Company as soon as reasonably possible after delivery.

We may request photographs or other information necessary to verify the problem. Once the issue has been confirmed, Train Supply Company may, at its discretion, replace the item, replace the affected part, or issue an appropriate refund.

Do not return an item without first contacting us and receiving return instructions.

Shipping Damage

Please inspect your order when it arrives. If the package or product was damaged during shipment, contact us as soon as reasonably possible so we can determine the appropriate solution.

Shipping Charges

Original shipping charges are non-refundable except when a refund results from an error by Train Supply Company or another circumstance for which we accept responsibility.

If we authorize a return because of a damaged, defective, or incorrect item, we will provide instructions regarding return shipping.

Refund Processing

When a refund is approved, it will be issued to the original method of payment. Processing times after the refund is issued may vary depending on the payment provider or financial institution.

Need Help?

If you have a problem with an order or have questions about this policy, please contact Train Supply Company through the Contact Us page on our website.

This policy does not limit any rights or remedies that cannot legally be waived under applicable law.